Floor Manager

Job Summary

The Floor Manager is responsible for overseeing daily on-ground operations, ensuring smooth service flow, maintaining high customer service standards, and managing frontline staff during operating hours.

Key Responsibilities

• Supervise day-to-day floor operations, ensuring efficient service and smooth workflow
• Monitor customer experience and promptly address feedback, issues, or complaints
• Manage and coordinate frontline staff, including service crew, hostesses, and cashiers
• Ensure proper room allocation, service timing, and table/room turnover
• Maintain staff discipline, grooming, and service standards
• Support staff during peak hours and ensure service efficiency
• Liaise with bar, kitchen, cashier, and entertainment teams for seamless operations
• Monitor sales performance and assist in upselling and revenue generation
• Ensure compliance with company SOPs and local regulations
• Handle opening and closing duties when required
• any other ad hoc tasks assigned