OPERATIONS ADMINSTRATOR

PERMANENT DAILY PART-TIME OPERATIONS COORDINATOR (Mon-Fri, 10am-5.30pm)

$11-13/hour | FREE Weekly Reformer Class

*** Only apply if you stay near Serangoon Gardens. ***

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Since 2010, Pilates Fitness has served over 16,000 clients as Singapore's only studio offering rehab-Reformer Pilates with BIXEPS Pro therapy. We specialize in rehab-Reformer Pilates that everyone build independent, capable, injury-resistant bodies for life

We're looking for an energetic operations professional to manage our day-to-day studio operations and elevate our client experience.

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THE ROLE

This is a permanent daily part-time operations coordinator position—5 consistent days a week (Mon-Fri, 10am-5.30pm with 1-hour lunch 12-1pm). We need someone independent, fast-paced, reliable, and comfortable in high-volume consumer service environments.

You'll own studio operations independently, manage multiple customer touchpoints simultaneously, and identify ways to improve our systems. This isn't a typical admin role—you'll have autonomy to implement ideas and build processes that outlast you.

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WHAT YOU'LL OWN

Client Experience Excellence

• Manage all customer interactions across phone, email, WhatsApp, and social platforms

• Respond promptly to inquiries and solve problems proactively with a service-first mindset

• Transform routine requests into moments that strengthen client relationships

Operational Ownership

• Run daily studio operations: bookings, facility management, housekeeping

• Identify inefficiencies and implement improvements—don't just maintain the status quo

• Create systems and documentation that enable consistency and scale

Strategic Initiatives

• Propose and execute initiatives to enhance customer experience

• Test, measure, and refine your concepts with real-time feedback

• Build processes that improve studio revenue and client retention

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WHY THIS ROLE IS DIFFERENT

✓ Flat hierarchy—your insights reach decision-makers directly

✓ Real autonomy—manage operations independently with support when needed

✓ Daily consistency—predictable Mon-Fri hours (not scattered days or on-call)

✓ FREE weekly Reformer Pilates class—experience what you're promoting

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WHAT WE'RE LOOKING FOR

MUST HAVES (Non-Negotiables):

• 1+ years work experience in fast-paced customer service, hospitality, retail, or operations

• Ability to commit to 10am-5pm (1hr lunch), Monday-Friday except public holidays

• Experience managing high-volume, multi-channel customer interactions under pressure

• Proficiency with Google Workspace (Sheets, Docs, Gmail, Calendar) and quick tech adoption

YOUR SUPERPOWERS:

• You thrive in fast-paced consumer business environments (no slowdowns, no perfectionism paralysis)

• You handle 10+ simultaneous requests (phone calls, WhatsApp, emails, walk-ins) with composure

• Detail-oriented AND fast—you catch mistakes without slowing down the team

• You learn by doing and ask smart questions (not hand-holding required)

• Professional communication that matches the pace and urgency of the moment

• You work independently with confidence and collaborate seamlessly with the team

• You actually ENJOY client interaction and problem-solving

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IDEAL CANDIDATE

You're a professional with solid work experience in hospitality, retail, service, or operations. You understand the pace and demands of consumer-facing business. You want part-time flexibility without sacrificing responsibility or professional standards. You're looking for a role where your ideas get implemented and your efforts directly impact business success.

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LOCATION & SCHEDULE

Pilates Fitness Studio, Serangoon Gardens, Singapore

Monday-Friday, 10am-5.30pm (1-hour lunch break 12pm-1pm)

~33 hours/week | 12-month commitment minimum