Senior Manager / Manager (Support and Patient Operations - General Services), EGH Planning Office

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH’s vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patientcare, journeying closely with patients and the community to lead healthier andmore fulfilling lives, and being an employer of choice that empowers staff in their careers.

You will play a key role in planning, setting up, and leading the General Services Department through the hospital’s planning, activation, andsteady-state phases. The role involves overseeing key service areas including transport, staff support, and patient and visitor services to ensure operational readiness and service excellence.

You will lead and manage both in-house teams and outsourced partners, establish operational policies and performance standards, and drive service improvements through innovation, technology, and outcomes-based contracting.The role also includes supporting the hospital’s Operational Readiness,Activation and Transition (ORAT) efforts and fostering collaboration acrossdepartments to ensure seamless service delivery and organisational resilience.

Job Requirements

• Degree in any discipline with at least 6 years of relevant experience, including 2 years in a managerial capacity in hospital or healthcare operations
• Strong leadership, planning and organisational skills with proven ability to manage multiple service lines and stakeholders
• Good analytical, communication and problem-solving skills, with adaptability to a dynamic work environment.
• Demonstrated commitment to operational excellence, safety, and continuous improvement