Reception and Administration Support Officer |School |Hougang

The Services required are set out as follows:

 Counter Service to manage stakeholders’ needs

o Front desk duties include attending to the needs of walk-in

customers (such as parents, visitors, partners, teachers,

staff, and students) in a professional, prompt and friendly

manner. This also includes assisting students according to

the school’s guidelines such as issuing graduation

certificates and other documents.

o Accept goods on behalf of staff and coordinate with them

to ensure receipt of the items.

o Handle incoming calls professionally and ensure they are

answered within 3 rings.

o Issue stationery and loan items and provide guidance to

users on the appropriate forms to use.

o Notify the General Office when stationery and first aid

supplies in the Sick Bay need replenishment.

o Administer basic first aid to injured or ill students in the

Sick Bay and issue excuse chits for students who need to

leave school early.

o Manage lost and found items, ensuring they are promptly

recorded, labeled, and organized in a timely manner.

 Students’ Support

o Handle administrative duties such as data entry, verify and

check on completeness of forms and documents

submission such as MOE FAS application forms and leave

application forms.

o Handle the latecomers by updating the latecoming details

at the google form, issuing latecomer’s slip, daily updating

of students’ attendance and notifying OM on students

issued with Corrective Work Order.

o Manage parents’ appointments for key personnel during

Parents-Teachers Meetings.

o Support Discipline Master in the safekeeping of Ezlink

cards/ handphone for latecomers/students.

Other Administrative Support

o Provide administrative support for school events and fund

raising activities.

o Maintain the orderliness and cleanliness of reception

counter and Sick Bay.

o Manage the School’s generic email account and assist in

the verification of payment documents.

o Perform adhoc duties and undertake projects as assigned

by the School from time to time.