Customer Loyalty Executive

Responsibilities:

• Attend to customer enquiries received through authorised communication channels (e.g. calls, emails and webchats) and provide accurate information on products, services, loyalty programmes, promotions and related matters.
• Assist customers with loyalty programme membership, rewards, points accumulation and redemption, account-related enquiries and basic troubleshooting of the loyalty mobile application.
• Deliver quality customer service and resolve customer enquiries effectively in accordance with established service standards and procedures.
• Handle customer feedback and complaints professionally and escalate complex or unresolved cases to the appropriate support team.
• Maintain accurate and complete records of customer interactions and cases in the designated Customer Relationship Management (CRM) system.
• Keep abreast of programme updates, promotions, products, services and operational procedures to ensure accurate information is provided to customers.
• Identify recurring customer enquiries or service issues and highlight them to the relevant supervisor for further review.
• Perform any other ad-hoc duties as assigned.

Requirements:

• Minimum GCE O Level qualification or equivalent
• Experience in customer service handling loyalty programmes are advantageous
• Proficient in relevant computer applications (Microsoft Applications)
• Able to fluently speak more than one language
• Able to work both independently and collaboratively with others
• Able to multitask

Other Information:

• Monthly salary range of $3,000 to $4,000
• Official working hours are from 9.30am to 10pm
• Working 44-hours per week from Mondays to Sundays, including Public Holidays, on a monthly roster basis (to be discussed further during the interview)
• Workplace is in 203 Henderson Road, Singapore 159546