Front Desk Receptionist

We are seeking a reliable and customer-focused Front Desk Receptionist to manage daily front-of-house operations. This role is key in ensuring smooth appointment scheduling, accurate sales processing, and providing excellent customer service in a fast-paced environment.

Key Responsibilities

1. Appointment Management

• Handle booking, rescheduling, and cancellations of customer appointments

• Manage daily appointment schedules to optimize outlet efficiency

• Coordinate with therapists to ensure smooth service flow

2. Sales & Billing

• Accurately key in sales invoices and process customer payments

• Ensure proper recording of packages, services, and product sales

• Assist in basic daily sales reconciliation

3. Customer Service

• Greet and attend to walk-in and existing customers

• Respond to customer inquiries (in-person, phone, WhatsApp)

• Provide basic service information and recommend suitable packages

4. Administrative Duties

• Maintain customer records and update system accurately

• Prepare basic reports and support outlet documentation

• Ensure front desk area is clean, organized, and presentable

5. Ad Hoc Duties

• Assist with operational tasks as required by management

• Support team in daily outlet activities
  

Requirements

• Basic computer literacy (comfortable with POS systems, spreadsheets, and messaging platforms)

• Strong organizational and multitasking skills

• Able to work in a fast-paced and high-pressure environment

• Good communication and interpersonal skills

• Positive attitude, responsible, and customer-oriented