Assistant Operations Manager

Role Overview

As the Assistant Operations Manager, you are the backbone of the nightly "show." You will ensure that the transition from soundcheck to doors-open is seamless, managing everything from bar efficiency to artist hospitality. You are the second-in-command, responsible for maintaining the venue’s vibe while strictly enforcing safety and operational protocols.

Key Responsibilities

• Show-Day Coordination: Oversee the "Run of Show" (ROS). Ensure artists arrive on time, load-in is efficient, and the venue is ready for doors-open exactly on schedule.

• Front-of-House (FOH) Management: Supervise bar staff, security, and ticketing/door teams. Ensure high levels of customer service even during high-capacity, high-stress events.

• Compliance & Safety: Enforce strict adherence to liquor laws, capacity limits, and fire safety codes. Conduct pre-show walkthroughs to ensure all exits and safety equipment are clear.

• Vendor & Inventory Control: Manage relationships with beverage distributors and janitorial services. Oversee inventory counts and order supplies to prevent "running dry" during a sold-out show.

• Financial Oversight: Handle nightly cash-outs, manage float for the bar and box office, and assist with settlement for touring acts.

Ad Hoc & Livehouse-Specific Projects

• Artist Relations (The "Fixer"): Handling last-minute rider requests, troubleshooting green room issues, or coordinating emergency transport for talent.

• Technical Liaison: Stepping in to assist the sound/light engineers with basic logistics if a stagehand is unavailable or if a piece of backline equipment fails.

• Crowd Control Maneuvers: Swiftly pivoting entry procedures or bar layouts based on the specific demographic and behavior of a particular night's audience.

• Equipment Sourcing: Hunting down rare gear or emergency replacements for touring bands on short notice.

• Social & Promo Support: Capturing "live" content during shows for social media or managing guest-list disputes at the door.