Global Command Center Analyst (NOC / Data Center) - PRIT

Global Command Center Analyst (Shift-Based Role)

We are seeking a Global Command Center Analyst to support day-to-day monitoring of network and infrastructure operations. This role requires a strong focus on customer service, issue troubleshooting, and incident escalation for both internal and external stakeholders. The position operates on a 12-hour rotating shift schedule to support 24/7 operations.

Key Responsibilities:

• Work a 12-hour morning shift on a rotating schedule.
• Provide Tier I network support and excellent customer service for mission-critical, 24/7 Data Centers.
• Participate in a weekly on-call rotation to support continuous operations.
• Offer proactive and reactive assistance to external clients.
• Support the network environment by logging unfamiliar issues, managing resolution efforts, or escalating appropriately.
• Triage and respond to phone calls, emails, and portal tickets from internal and external users.
• Detect and analyze alarms to perform fault isolation and basic troubleshooting; escalate to Tier II, Tier III, or management as needed.
• Generate and distribute incident, maintenance, and advisory notifications to stakeholders.
• Prioritize tasks to meet defined KPIs and service-level agreements.
• Maintain clear communication with relevant teams and management, especially for urgent or high-priority cases.
• Document incidents, maintenance activities, and issues in real-time.
• Stay current through regular training, continued education, and professional development.

Requirements:

• Minimum of 1 year of experience in a 24/7 Network Operations Center, Contact Center, or similar environment.
• At least 1 year of customer service or technical support experience.
• Strong verbal and written communication skills.
• Ability to multi-task and prioritize effectively under pressure.
• High level of self-discipline and time management.
• Basic proficiency with Microsoft Operating Systems, Office Suite, and Visio.

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd)

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