Executive, Community Engagement

Duties and Responsibilities

1. Volunteer Management & Engagement

• Manage the recruitment, onboarding, coordination and deployment of volunteers.
• Plan and conduct volunteer engagement activities to foster meaningful participation.
• Maintain accurate volunteer records, attendance, participation and engagement data.
• Develop and maintain positive relationships with schools, corporations, community groups and individual volunteers.
• Support volunteer appreciation, recognition and retention initiatives.
• Gather volunteer feedback and identify opportunities to improve the volunteer experience.

2. Donor Management & Engagement

• Support the cultivation, engagement and stewardship of donors.
• Maintain accurate and up-to-date donor records, donation information and correspondence.
• Manage donor communications, acknowledgements, thank-you letters, receipts and other activities.
• Assist in identifying and developing new donor and community partnership opportunities.

3. Programme Coordination & Admin Support

• Coordinate and support resident activities and programmes involving donors, volunteers and community partners.
• Manage the necessary documentation, logistics and administrative processes for donor and volunteer-related activities, as well as other departmental administrative requirements.
• Liaise with relevant departments to ensure programmes and activities are well-coordinated, adequately supported and aligned with operational requirements.
• Ensure all activities are conducted in a manner that prioritises the safety, dignity, well-being and needs of residents.

4. Communications & Relationship Building

• Support the sharing of resident, volunteer and donor stories to demonstrate the impact of community support.
• Build positive and professional relationships with stakeholders and represent Bright Hill Evergreen Home appropriately.

Job Requirements

• Minimum GCE O-Level or Diploma in related field.
• Minimum 2-3 years of working experience in community engagement, partnerships, event coordination or volunteer management, preferred but not mandatory.
• Excellent relationship-building skills to connect with diverse group of stakeholders.
• Familiarity with MS Office, collaboration tools and digital social platforms.
• Organised, reliable and able to manage multiple tasks concurrently with minimum supervision.
• Able to work on evenings, weekends or Public Holidays as and when required.