Junior Business Analyst (AI Transformation)

• Lead AI use case discovery workshops with business units across logistics, customs, customer service, and operations — structured to surface high-value, AI-solvable problems.
• Produce detailed AI use case specifications including business context, data inputs/outputs, expected model behaviour, edge cases, success metrics, and regulatory constraints
• Prioritize use cases using a value-versus-feasibility framework, maintaining and updating the use case backlog in alignment with programme roadmap
• Coordinate user acceptance testing for AI features — including designing test scenarios for LLM outputs (evaluating relevance, accuracy, tone, and safety)
• Map existing Java-based business processes to identify AI augmentation and automation opportunities without requiring full system replacement
• Liaise with legal, compliance, and data privacy teams to ensure use case designs meet PDPA and regulatory requirements
• Support vendor requirements handover — ensuring external AI teams have complete, unambiguous specifications before building begins
• Track business benefit realisation against programme KPIs: processing time reduction, cost per transaction, accuracy rates, user adoption

Job Requirements:

• Business Analyst in technology or digital transformation programmes
• Domain knowledge in logistics, freight forwarding, supply chain, or customs operations
• Experience writing functional and non-functional requirements for AI, ML, or data-driven systems
• Ability to conduct stakeholder interviews and requirement elicitation workshops at all organisational levels
• Strong data literacy — comfortable with data schemas, APIs, and system integration concepts
• Hands on experience working on LLM, chatbot, or intelligent automation projects
• Familiarity with prompt engineering or LLM evaluation methodologies
• CBAP or equivalent business analysis certification
• Knowledge of AI governance and explainability requirements