ICCP Manager

CENTRE MANAGER, INTEGRATED COMMUNITY CARE PROVIDER (ICCP)

Join REACH Community Services Ltd.

At REACH, we believe every senior deserves to age with dignity, purpose, and quality care. We are looking for a Centre Manager (ICCP) to lead our Integrated Community Care Provider (ICCP) services, ensuring effective care coordination, strong partnerships, and high-quality service delivery across four sub-regions.

Key Responsibilities

· Lead the operations and delivery of ICCP services across assigned sub-regions.

· Manage and develop the ICCP team, providing supervision, coaching, and performance management.

· Build strong partnerships with AIC, MOH, healthcare providers, and community partners.

· Oversee referrals, care coordination, service quality, KPI monitoring, and reporting.

· Ensure compliance with funding, governance, audit, and documentation requirements.

· Develop and review SOPs, support programme improvements, and lead service implementation initiatives.

· Support new programme start-ups and RFP submissions.

· Represent REACH at sector meetings, committees, and stakeholder engagements.

Requirements

· Recognised degree that qualifies the candidate to work in Singapore in Healthcare, Social Work, Allied Health, Community Care, or a related discipline.

· At least 3 years of experience in care coordination, case management, or community care programme management.

· At least 3 years of supervisory or people management experience.

· Experience managing AIC, MOH, or NCSS-funded programmes.

· Knowledge of community care operations, stakeholder engagement, and programme governance.

· Strong leadership, communication, analytical, and organisational skills.

· Proficient in Microsoft Office 365 and data reporting tools. Experience with SharePoint, Caritahub, BRIGHT, or similar systems is advantageous.

· InterRAI Assessor certification is preferred.

Why Join REACH?

· Make a meaningful impact in Singapore's community care sector.

· Lead initiatives that improve the lives of seniors and caregivers.

· Work in a collaborative and values-driven organisation.

· Opportunities for professional development and leadership growth.

We welcome applications from all qualified candidates. Appointment will be based on merit, qualifications, relevant experience, and organisational fit.