-NEW- 4 Months Loyalty Management Executive (Financial Services)

Job Responsibilities:

· Manage and track end-to-end project development, from requirements gathering and solution configuration through implementation, user acceptance testing (UAT) and project closure.

· Collaborate with key stakeholders to translate business requirements into system configurations, conduct user testing and ensure solutions meet business needs.

· Ensure project deliverables are completed within agreed timelines, scope and budget, proactively identifying and mitigating risks, issues and dependencies.

· Provide regular project status updates to stakeholders, including progress, key milestones, risks, issues and recommended solutions.

· Partner with Customer, Marketing and Sales teams to develop and implement customer loyalty programmes aligned with business objectives, including customer acquisition, engagement and retention.

· Monitor and manage platform issues, business requirements and enhancement requests, coordinating with relevant teams to drive timely resolution and implementation.

· Analyse the effectiveness of customer loyalty programmes and recommend strategies and improvements to enhance programme performance and customer engagement.

· Work closely with Customer Service teams to resolve customer and operational issues promptly, identifying opportunities to improve the overall customer experience.

· Analyse customer feedback, behavioural data and programme performance to identify trends, pain points and opportunities for continuous improvement.

· Prepare relevant project, operational and performance reports to support management decision-making and programme optimisation.

· Provide support on administrative, operational and ad-hoc activities as required.

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Degree in a related discipline

· Minimum 2 year of relevant experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117