Customer Relations Officer (HIP)

Responsibilities

• Manage public relation issues and respond to general project enquiries from residents to maintain positive community relations
• Receive, document, and resolve resident feedback and complaints by coordinating timely maintenance and repair works within flats
• Perform clerical duties as assigned by immediate supervisors to support project administration
• Build and maintain good rapport with residents to foster a positive living environment
• Attend construction working committee meetings and provide administrative assistance to ensure smooth meeting operations

Preferred competencies and qualifications

• Minimum GCE 'A' Level
• Minimum 2 years of relevant experience in a similar role managing resident relations or project enquiries
• Proficient in Microsoft Office applications to support administrative tasks
• Strong communication and interpersonal skills to effectively engage with residents and team members
• Pleasant personality and friendly disposition to enhance resident interactions
• Experience with HDB HIP projects is an added advantage

Other Information

• Work schedule: 5.5 days per week or alternate full Saturdays