Front Desk Agent (Hotel)

Job Summary

You will manage guest check-in, check-out, and room changes accurately using hotel systems while ensuring guest requests are addressed promptly to enhance their experience. You will also prepare shift briefings, assist with reservations, and support daily administrative operations.

Responsibilities

• Accurately perform guest check-in, check-out, and room change procedures using hotel systems to maintain up-to-date records
• Respond promptly and efficiently to guest requests to ensure high satisfaction levels
• Manage float and reconcile daily cash reports
• Prepare and deliver shift briefings to communicate hotel activities and operational needs to team members
• Provide guests with relevant information about local places of interest and tourist attractions to enhance their stay
• Collect and communicate guest feedback for continuous service improvement
• Assist with reservation tasks as needed
• Complete administrative duties such as end-of-shift reports and daily operational logs
• Perform additional tasks assigned by the Front Office Manager or Hotel Manager to support hotel operations

Required competencies and certifications

• Ability to communicate clearly in English to interact effectively with guests and team members
• Willingness and ability to work shifts including weekends, evenings, and public holidays as assigned
• Computer literate

Preferred competencies and qualifications

• Openness to learning and using new technology
• Proficiency in additional languages to assist diverse guests