Robotics Engineer

PURPOSE OF THE POSITION:

You work as part of a small but professional team to provide support, maintenance, service to our customers based in Malaysia, Indonesia and Singapore. Opportunities to interact with service team and customers based within South East Asia (SEA) region.

Main Responsibility:

• To provide customers with repair services either in-house or on-site, alongside trouble shooting, maintenance, service and basic programming for robots on scheduled or emergency basis.
• Diagnose, repair and maintain both 4- and 6-axis robot systems and associated controllers.
• Respond to customer service issues by phone, electronic means as required.
• Document robot and related equipment performance, reporting the results for the purpose of troubleshooting in our in-house system.
• Repair, Upgrade and Restart the robot systems at customer sites when required.
• Complete detailed Field Service reports for all customer calls, document any service interventions and complete all related administration.
• Coordinate responsibilities, activities and schedule with Sales Manager to ensure customer satisfaction.
• Promote services, continuously improve customer relationship and report leads to service sales.
• Learn robot programming language to be able to provide simple support and instruction