Production Support Specialist

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Production Support Specialist

Core Responsibilities

• Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.
• Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions

• Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.

• User Support: Provide support to end-users and stakeholders, address queries and issues related to production services

• Stakeholder Engagement: Collaborate with support personnel of Solution Providers, to troubleshoot, mitigate, and resolve issues related to vendor products.
• Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure, data engineering, application teams) for mitigation and strategic solutions.
• System Resiliency Management: Drive system failover and disaster recovery processes.
• Documentation: Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

What you bring:

• Only Singaporeans may apply due to the nature of the project.

• Experience: At least 5 years of hands-on experience in application support or production engineering.

• Technical Proficiency:

• Languages: Strong command of SQL

• Environment: Deep familiarity with Unix/Linux systems and shell scripting.

• Cloud & Tools: Hands-on experience with AWS, Datadog, and Git.

• DevOps Literacy: Understanding of CI/CD pipelines and the Systems Development Life Cycle (SDLC).

• Mindset: An Agile, fast learner who enjoys complex problem-solving and works well in a collaborative team environment.