Customer Service Executive (Indoor Sales)

· Handle customer enquiries and prepare quotations based on customer requirements.

· Process sales orders, purchase requisitions, invoices, and delivery arrangements accurately using the ERP system.

· Monitor order status and coordinate with customers, suppliers, logistics, and internal departments to ensure timely delivery.

· Build and maintain strong customer relationships through responsive and professional service.

· Resolve customer enquiries and complaints, ensuring issues are addressed promptly and effectively.

· Source products, obtain supplier quotations, and support procurement activities to meet customer and project requirements.

· Maintain accurate sales and order documentation, ensuring compliance with company procedures.

· Be willing to adopt and leverage AI tools and digital technologies to improve work efficiency, productivity, and customer service processes.

· Demonstrate a continuous learning mindset by keeping up to date with new technologies, including AI applications relevant to the role.

· Support continuous process improvements and perform other duties as assigned by Management.

Highlights and Benefits

· Generous compensation package to include performance bonus twice ayear, quarterly incentive schemes and annual profit sharing

· Medical benefits include clinical, specialist, TCM and dental.

· Relevant training and invaluable experience. This is a unique opportunity to expand your career and enhance your resume. Paid relevant training is provided to employees to ensure full success.

· Free parking

· Work for a company that cares about you. We would not be successful without our valued employees which is why we invest in our employees’ personal well-being and professional growth.

Required Skills & Experiences

· Diploma or Bachelor's Degree in any discipline. Candidates with qualifications in Electrical Engineering, Electronic Engineering, Mechatronics Engineering, or other related engineering fields will have an added advantage.

· Proficient in Microsoft Office applications, particularly Microsoft Excel (including VLOOKUP, PivotTables, and formulas).

· Experience with ERP systems is preferred. Familiarity with digital platforms such as HubSpot, Salesforce, online chat systems, or e-commerce platforms will be an advantage.

· Strong negotiation and coordination skills.

· Excellent communication and interpersonal skills.

· Good analytical, problem-solving, and decision-making abilities.

· Willing to learn and adopt AI tools and digital technologies to improve work efficiency and customer service processes.

· Positive attitude, proactive, customer-oriented, and able to work independently as well as in a team.

· Ability to work and thrive under pressure in fast-paced environment while being able to multi-task