Order Processing Specialist-SEA

Key Responsibilities:

Order Processing & Fulfillment:

• Process customer purchase orders for Southeast Asia and Japan, ensuring adherence to approved pricing and discount structures in sales quotations within management guidelines.
• Verify with the Head of Sales (HOS) to confirm that the correct selling price and approved discounts are accurately reflected in sales quotations and customer purchase orders prior to SAP order processing.
• Ensure timely and accurate order processing and invoicing in compliance with established SAP procedures and order processing standards.

Customer Service & Logistics Coordination:

• Deliver a high standard of customer service by proactively providing advanced shipping notifications and ensuring complete and accurate shipment information and documentation.
• Respond promptly and professionally to customer inquiries, providing updates and resolving issues effectively.
• Maintain accurate and up-to-date order status in weekly Sales and Orderbook reports with a strong focus on data precision.
• Prepare necessary shipping and banking documentation for Letter of Credit (LC) negotiations.
• Build and maintain strong relationships with internal stakeholders (Geberit Europe and China factories) and external stakeholders (customers) to facilitate smooth fulfillment operations.
• Proactively follow up with Southeast Asia customers regarding outstanding Accounts Receivable.

Continuous Improvement & Compliance:

• Adhere to internal controls and best practices in accordance with group policies.
• Regularly review order processing workflows and documentation with manager to identify opportunities for process optimization and efficiency gains.
• Generate and analyze reports to track order processing performance and identify areas for operational improvement.

Pre-Requisites:

• Minimum Education: Diploma or relevant certifications in Logistics, Supply Chain Management, or a related discipline.
• Understands fundamental logistics processes, including shipping method.
• Proficient in Microsoft Excel, including basic data analysis and reporting; SAP proficiency is highly preferred.
• Demonstrates a strong aptitude for learning and the ability to quickly adapt to new processes and systems.
• Possesses strong organizational skills and meticulous attention to detail for managing multiple tasks effectively.
• Exhibits excellent communication and interpersonal skills for effective collaboration with diverse stakeholders and professional customer interactions.