Key Account Manager (Logistics)

Our client is a global and established Multinational Company, who is seeking to recruit an Key Account Manager (Logistics). This position is based in Singapore.

Key Account Manager (Logistics)

Responsibilities

· Act as customers' point of contact, by liaising closely with relevant departments to ensure that their queries, problems or issues are dealt with appropriately.

· Manage portfolio of existing customers and potential customers via 'face to face' sales visits.

· Produce necessary information for management to evaluate performance vs. key performance indicators.

· Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed though the relevant departments.

· Regular meetings with Marketing and Sales management to evaluate personal sales strategy/plan, so as to ensure that the required revenue and shipment results can be achieved.

· Develop a weekly customer visit cycle / Follow Global Call Planning Tool (based on 6 visits a day, mix of 40/30/30) to secure Ship-To-Profile of existing customers, gain Share-of- Wallet and new customer.

· Complete GSP sales reporting requirements in a timely manner, which includes Time Sheet, Activities and Opportunities updates in COMET.

· Weekly Pipeline movement reports to Sales Management.

· Adhere to regional/country standard profit margins and discount guidelines.

· Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximize growth within the existing customer base.

· Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.

· Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).

· Continually develop knowledge of company’s products & services and general commercial awareness in order to provide the best possible solutions to the customers.

· Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in customer database.

· Analyze and monitor customer data to measure success and identify fluctuations/trends, so as to decide on relevant follow up actions.

· Ensure all customer agreements are cost-sensitive, so as to ensure a suggested minimum pricing tariff is set and adhered to.

Requirements

· Your aptitude to handle customers with personal care and empathy and putting the customer at the center of every decision.

· Your ability to view opportunities from the customers perspective and influence decisions.

· Your willingness to build and manage strong relationships & partnerships

· Your cross Border Thinking capabilities.

· Your capability to adapt to a changing environment and handling multiple priorities.

· Your powerful communicator skills.

· Your courage in bringing forward ideas and innovative in approach.

· Your readiness to always grow and learn.

· Minimum of 3 years of sales experience

· Strong communicator (in written & spoken English) with excellent numeric and presentation skills

· Strong individual who can work independently and within a team to deliver results

· Able to maintain effective performance under pressure

· Preferably with Degree in Business or equivalent

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.