Customer Service Officer

Salary package:

• Basic up to $3000 (Experience based)

• Shift Allowance ($13 per day)

• $500 Flexible Benefits

• Sign-on bonus (Up to $2000)

Working Hours:

• 12-hour shift (7pm to 7am)

Work Location:

• WEST - Company Transport Provided [Lakeside/Jurong/Admiralty]

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Responsibilities:

• Process and manage customer orders in the WMS/ERP system.

• Ensure orders are processed accurately and within customer SLA timelines.

• Coordinate with warehouse and transport teams to ensure timely order fulfilment.

• Monitor order status and resolve delivery or operational issues.

• Prepare and maintain shipping documents (DOs, invoices, packing lists, PODs).

• Support inventory enquiries, stock reconciliation, and discrepancy investigations.

• Prepare daily and monthly operational reports.

• Ensure compliance with SOPs, quality standards, and customer requirements.

• Support customer audits and maintain accurate operational records.

Requirement:

• Minimum diploma in supply chain/business administration

• Experience in a customer service role or logistic industry preferred

• Basic knowledge of WMS/ERP systems and Microsoft Office (Excel, Word)

• Able to work in a fast-paced environment and perform under pressure

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Seize This Opportunity !

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Ieran Bey

Registration No: R26159634

EA Licence no: 14C7121