Responsibilities: Assist in managing agents and Call Centre operations Handle complaints and manage service recovery Handle the recruitment, training, and development of the agents Provide…
Responsibilities: Develop and deliver structure retail sales training and coaching programmes to address identified performance and service gaps. Conduct group training, individual coaching…
Responsibilities: Inbound & Outbound Sales Handle inbound sales enquiries across voice, chat, and email channels– qualifying prospects, understanding needs, and recommending suitable produc…
Responsibilities: Attend to customer enquiries received through authorised communication channels (e.g. calls, emails and webchats) and provide accurate information on products, services, l…
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