Shop manager

Daily Operations

• Supervise daily workflow and handle opening and closing procedures.
• Maintain store cleanliness, safety standards, and visual merchandising.
• Enforce company policies and legal regulations.

Staff Management

• Hire, train, and mentor new team members.
• Create work schedules and delegate daily tasks.
• Resolve employee conflicts and conduct performance reviews.

Financial and Sales Performance

• Track sales targets, revenue, and daily cash handling.
• Analyze reports and key performance indicators (KPIs) to boost profitability.
• Plan and execute promotional campaigns or sales initiatives.

Customer Service

• Greet customers and ensure a welcoming shopping environment.
• Resolve customer complaints quickly and professionally.