Operations Executive (F&B)

We are looking for a proactive and detail-oriented Operations Executive to support the daily operations and business development of our F&B outlets in Singapore. The successful candidate will work closely with outlet teams and the management team to maintain operational standards, improve outlet performance and support new store openings.​

Key Responsibilities

• Support and monitor the daily operations of company-operated and franchise outlets.​

• Conduct regular outlet visits and operational audits to ensure compliance with company SOPs, food safety requirements and service standards.​

• Monitor outlet performance, including sales, food costs, labour costs, wastage, customer feedback and other operational KPIs.​

• Prepare weekly and monthly operational reports for management review.​

• Follow up with outlet managers on operational issues and corrective action plans.​

• Assist in developing, reviewing and implementing operational SOPs, checklists and training materials.​

• Coordinate staff training and ensure operational procedures are properly communicated and implemented.​

• Support new outlet openings, including site preparation, equipment setup, licensing, inspections, staff training and opening readiness.​

• Coordinate with landlords, contractors, suppliers, delivery platforms and other external service providers.​

• Monitor inventory levels and work with the procurement and outlet teams to ensure timely replenishment and proper stock control.​

• Assist in product launches, promotional campaigns and menu updates.​

• Handle and follow up on customer complaints and operational incidents.​

• Support franchisees in implementing brand standards and improving outlet performance.​

• Ensure compliance with SFA requirements, workplace safety standards and other applicable regulations.​

• Perform other operational and administrative duties assigned by management.​

Requirements

• Diploma or Degree in Business Administration, Hospitality, F&B Management, Operations Management or a related discipline.​

• At least 2 years of relevant experience in F&B, retail, franchise or multi-outlet operations.​

• Good understanding of restaurant operations, food safety, inventory management and cost control.​

• Strong coordination, problem-solving and analytical skills.​

• Proficient in Microsoft Office, particularly Excel, Word and PowerPoint.​

• Able to prepare operational reports and analyse basic sales and cost data.​

• Good communication and interpersonal skills.​

• Proficiency in English and Mandarin is preferred, as the role requires communication with Mandarin-speaking stakeholders and review of Chinese-language operational materials.​

• Able to work independently and travel between outlets in Singapore.​

• Willing to work flexible hours, including occasional weekends and public holidays, when required for outlet openings or urgent operational matters.​

Preferred Attributes

• Experience in franchise operations or Chinese F&B brands will be an advantage.​

• Familiarity with SFA licensing and food safety requirements is preferred.​

• Hands-on, responsible and able to work effectively in a fast-paced environment.​

• Possesses a continuous-improvement mindset and strong attention to detail.​

Employment Type

Full-time, Permanent​