HOTEL CONCIERGE

About the Role

We are looking for a warm, service-oriented HOTEL CONCIERGE to join our hotel team. You will be the first point of contact for guests, ensuring a smooth check-in/out experience and delivering excellent hospitality throughout their stay.

Key Responsibilities

• Welcome guests with professionalism and a friendly attitude

• Handle check-in, check-out, and room assignments

• Manage reservations, room availability, and guest enquiries

• Provide accurate information about hotel services, facilities, and local attractions

• Assist in handling guest complaints calmly and effectively

• Coordinate with housekeeping and other departments for smooth operations

• Process payments, maintain records, and ensure proper documentation

• Uphold hotel service standards and create a positive guest experience

Requirements

• Experience in customer service or hospitality preferred
  
• Good communication and interpersonal skills
  
• Ability to multitask in a fast-paced environment
  
• Positive attitude with strong problem-solving skills
  
• Familiar with hotel management systems (training provided if needed)
  
• Able to work shifts, weekends, and public holidays
  
• Ability to speak Mandarin or other languages is an advantage
  

What We Offer

• Attractive salary and performance incentives

• Career advancement opportunities

• Training and development programmes

• Uniform provided