Telesales officer- personal loan (6 mths renewable contract)

POSITION: Telesales- personal loan (6 mths renewable contract)

The initial contract period will be 6 months – with a performance based extension to 12 months renewable contract.

We are hiring for a reputable Malaysian Bank.

• Working location – Ang Mo Kio (Yio Chu Kang MRT)

• Working hours – Monday to Friday, 9am to 6pm

• Salary range – Basic $1,800 - $ 3,000 + comm

Job Description

The Telesales Officer is responsible for outbound sales of bank’s Fund Transfer and Term Loan products to existing and prospective customers. The role focuses on understanding customer financial needs, recommending suitable lending solutions, and driving sales conversion through proactive phone engagement while ensuring compliance with bank policies and regulatory requirements.

Key Responsibilities

• Conduct outbound telesales calls to promote Fund Transfer and Term Loan products

• Identify customer needs and recommend appropriate loan solutions

• Achieve individual sales targets and productivity KPIs

• Follow up on leads, applications, and documentation to ensure timely conversion

• Accurately explain product features, pricing, benefits, and terms & conditions

• Maintain proper records of customer interactions and sales activities

• Ensure adherence to internal policies, compliance standards, and MAS regulations

• Provide professional and courteous customer experience at all times

Requirements

• Minimum GCE ‘O’ Levels / Diploma (Degree preferred)

• Prior telesales or sales experience in banking, loans, or financial products is an advantage

• Strong communication and persuasion skills

• Results-driven with a positive and resilient attitude

• Comfortable with outbound calling and sales targets

• Basic understanding of lending products preferred (training will be provided)

What We Offer

• Basic salary with performance-based incentives

• Structured training and ongoing coaching

• Supportive team environment

If you are interested, please send your updated CV to [email protected] or apply via the link.

Only shortlisted candidates will be notified.