Senior Operations Executive

Roles & Responsibilities

Roles and Responsibilities

1. Operational Performance Analysis &Optimisation

• Analyse end-to-end operational workflows across air freight, sea freight, haulage, and 3PL partners to identify bottlenecks, inefficiencies, and root causes of service deviations.
• Develop and implement corrective action plans in collaboration with Operations, Customer Service, and Finance teams.
• Track the effectiveness of implemented solutions and recommend further refinements.

2. Data Integrity & DiagnosticReporting

• Own the accuracy and integrity of operational data within K-WEB and related systems.
• Move beyond standard reporting—diagnose trends, anomalies, and recurring exceptions; translate findings into actionable insights for management.
• Design and maintain operational dashboards that provide real-time visibility into shipment volumes, on-time performance, and exception drivers.

3. Process Improvement & SOPEnhancement

• Proactively review existing SOPs against daily operational realities; identify gaps, ambiguities, or outdated practices.
• Lead or co-lead SOP revision initiatives, working with frontline teams to document improved workflows.
• Support management in rolling out new processes, including training materials and team briefings.

4. Cross-Functional Coordination &Issue Resolution

• Serve as a liaison between operations and support functions (Customer Service, Finance, Procurement) to resolve recurring operational friction points.
• Escalate systemic issues with recommended solutions—do not escalate without analysis.

5. Stakeholder Communication &Presentation

• Prepare and present monthly operational review decks for management, highlighting key metrics, improvement initiatives, and forward-looking recommendations.
• Articulate complex operational issues in clear, business-friendly language suitable for regional and HQ leadership.

Requirements

• Degree in Logistics, Supply Chain, Business, or related field.
• 3–5 years of experience in freight forwarding or 3PL operations, with demonstrated exposure to process improvement or data analysis.
• Strong working knowledge of air and sea freight operations, including documentation, routing, and carrier coordination.
• Advanced proficiency in Microsoft Excel (pivot tables, v-lookup, data modelling) and experience with reporting tools or dashboards.
• Proven ability to identify operational gaps and implement solutions—not just flag problems.
• Clear and concise communication skills, both written and verbal.

We regret to inform that only shortlisted candidates will be notified.