Satellite Engineer
About this job
- Provide administrative and operational support to Sales Managers, including customer account registration, service setup, SIM card activation, and account maintenance.
- Process customer inquiries and requests received via email, phone, and customer portals in a timely and professional manner.
- Prepare and issue quotations in accordance with customer requirements and company guidelines.
- Maintain regular communication with customers and keep them informed of order status, service updates, and delivery timelines.
- Manage sales contracts and maintain accurate records for new and existing customers.
- Manage the complete order fulfilment process from order receipt to service activation and completion for hardware, airtime, and connectivity solutions.
- Create, process, monitor, and close sales orders in Microsoft Dynamics NAV (Navision).
- Ensure all orders and contracts are accurately recorded and supported by the required documentation.
- Coordinate with internal departments and external service providers to ensure timely delivery and fulfilment.
- Track pending orders and proactively resolve issues that may impact service delivery.
- Provide first-level technical support and troubleshooting for connectivity-related issues.
- Escalate technical issues to the appropriate manufacturers, service providers, or technical teams as required.
- Coordinate service attendance, installations, maintenance activities, and customer support visits.
- Monitor vessel internet connectivity and proactively identify and escalate service interruptions or performance issues.
- Manage and monitor customer and service provider portals, including account setup, configuration, updates, and maintenance.
- Ensure customer information, service records, and configurations are accurate and up to date across all systems.
- Maintain accurate data and documentation within Microsoft Dynamics NAV (Navision) and other designated systems.
- Liaise with Supply Chain and Purchasing teams to ensure product availability and timely delivery.Maintain sales records, service inventories, and customer documentation.
Maintain sales records, service inventories, and customer documentation.
Prepare and generate sales, order status, and service performance reports as required.
Ensure proper filing of documents and maintain accurate records in accordance with company procedures.
Perform general office administrative duties.
Support process improvement initiatives related to connectivity services and order management.
Perform ad hoc duties and projects assigned by Management.
Market insight
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Frequently asked questions
What salary can I expect?
The employer lists 5 000 – 6 000 $ for this role at ALPHATRON MARINE SYSTEMS PTE. LTD. in Singapore. For comparison, the local market median is about 4 800 $ based on 75 102 similar offers.
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