Partner Success & Growth Manager

ThePartner Success & Growth Manager is responsible for driving partnersatisfaction, enablement, and joint business growth across the APJ region byserving as the primary interface between the company and its ecosystem ofpartners.

Key Responsibilities

Business and Growth Planning & Quarterly Business Reviews (QBRs):

· Co-createannual business plans with partners, setting clear targets for revenue, marketcoverage, and solution focus areas.

· Leadand facilitate Quarterly Business Reviews (QBRs) with critical partners tomeasure progress against targets, identify gaps, and develop action plans forcontinuous improvement.

· Analyzemarket trends and partner performance data to inform strategic decisions andbusiness planning.

Partner Relationship Management:

· Buildand nurture strong, trust-based relationships with key partners (e.g., FujifilmBusiness Innovation, Canon, Ricoh, Konica Minolta, HP, Ingram Micro, Tech Data,SoftwareOne) to ensure alignment on business objectives and drive mutualsuccess.

· Serveas the primary point of contact for partner escalations, conflict resolution,and strategic discussions.

Onboarding & Enablement:

· Developand execute structured onboarding plans for new partners, ensuring a seamlessintegration into our ecosystem.

· Leadregular training, certification, and enablement initiatives to ensure partnersare equipped with the knowledge and tools needed for success.

· Maintainup-to-date enablement materials and resources tailored to partner needs.

Performance Monitoring & Reporting:

· Trackand analyze partner KPIs, including pipeline development, revenue attainment,certifications, and joint wins.

· Provideregular performance reviews and actionable feedback to partners on a quarterlybasis.

· Prepareand present detailed reports to internal stakeholders on partner performance,risks, and opportunities.

Partner Advocacy:

· Serveas the voice of the partner within the organization, escalating needs andadvocating for resources to support partner growth.

· Ensurea smooth and positive partner experience by proactively addressing challengesand removing barriers to success.

Cross-functional Collaboration:

· Workclosely with Sales, Marketing, Product Development, Sales Engineering,Professional Services, Support, and other internal teams to coordinate jointgo-to-market campaigns and resolve issues impacting partner performance.

· Participatein cross-functional projects and initiatives to enhance the overall partnerprogram.

Partner Health Scoring & Risk Management:

· Implementand maintain a partner health scoring model bi-annually to proactively identifyat-risk partners and uncover growth opportunities.

· Developand execute remediation plans for underperforming partners and recognizehigh-performing partners through incentive programs.

Program Development & Continuous Improvement:

· Contributeto the ongoing development and refinement of partner programs, processes, andbest practices.

· Gatherpartner feedback and market intelligence to inform program enhancements andinnovation.

While the job description describes what is anticipated as therequirements of the position, the job requirements are subject to change basedupon any changing needs and requirements of the business.