Senior Client Advisor - Luxury Retail

About the Role

Our client, a luxury fashion house, is seeking a Senior Client Advisor for its boutique at MBS. In this role, you will deliver a refined, personalized client experience, build lasting client relationships, and take an active leadership role on the selling floor to drive both individual and team sales performance.

Key Responsibilities

Sales & Client Experience

• Deliver specialized, high-quality customer service and create memorable, personalised experiences for every client

• Build and nurture long-term client relationships through genuine personal connections and CRM initiatives

• Understand each client's preferences and needs to tailor the service experience and achieve strong sales outcomes

• Demonstrate active leadership on the selling floor, supporting individual and team objectives and taking accountability for sales results

• Achieve individual KPIs, including sales targets, Sales Per Transaction (SPT), Units Per Transaction (UPT), and conversion rate

• Assist with daily and weekly sales reporting to head office where required

Customer Service & CRM

• Acquire new clients and grow the boutique's client database

• Maintain regular contact with clients and provide timely updates to strengthen relationships

Store Appearance & Visual Merchandising

• Keep the store and stockroom clean, neat, and well organised at all times, with products properly stored (bags in dust bags; shoes arranged by name/SKU and in size order)

• Ensure new stock is displayed and merchandised promptly and attractively

Stock Management

• Maintain an orderly stockroom for easy access when serving customers

• Record all stock transfers into and out of the store accurately to minimise stock loss

Requirements

• Minimum 5 years of retail experience, with luxury retail experience required

• Proficient in English, as the role involves regular communication with English-speaking clients

• Strong communication and clientele skills, including client engagement and CRM database management

• Independent, detail-oriented, and comfortable working in a fast-paced environment

• Customer-oriented with a strong service flair

• Able to work towards individual sales targets in a performance-driven environment

Work Arrangements

• Retail operating hours, including weekends and public holidays

• Shift work: morning, afternoon, or full shifts

How to Apply

Interested candidates are invited to submit their resume for consideration.

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