Business Development & Client Services Manager

About the Role

We are looking for a confident, proactive and commercially minded Business Development & Client Services Manager to grow new business and build strong, long-term client relationships. This is a client-facing role for someone who enjoys meeting people, developing opportunities, pitching ideas and communicating effectively with different stakeholders. A key part of the role is ensuring that communication is clear, commitments are properly documented, follow-ups are timely, and nothing falls through the cracks.

Key Responsibilities

Business Development

• Identify and develop new business opportunities through networking, referrals, outreach and partnerships.
• Build and maintain an active sales pipeline.
• Initiate conversations and arrange meetings with prospective clients.
• Understand client needs and recommend appropriate services and solutions.
• Prepare and present proposals, quotations and pitches.
• Follow up actively and consistently with prospects.
• Negotiate and close new business opportunities.
• Identify opportunities to upsell or expand existing client accounts.
• Develop relationships with potential partners and collaborators.

Client Services & Stakeholder Management

• Serve as a key point of contact for assigned clients.
• Build strong relationships and understand clients' business objectives and priorities.
• Communicate effectively across clients, management and internal stakeholders.
• Translate discussions and decisions into clear agreed actions.
• Ensure scope, pricing, deliverables and any changes are properly documented and communicated.
• Follow up on outstanding matters and ensure agreed actions are completed.
• Manage expectations and address concerns professionally.
• Proactively keep clients informed rather than waiting to be asked.
• Close communication loops by ensuring discussions, decisions and commitments result in clear next steps and follow-through.
• Identify renewal, retention and account-development opportunities.

What We're Looking For

• 3–6 years' experience in business development, sales, account management or client servicing.
• Excellent communication and interpersonal skills.
• Confident speaking with business owners, professionals and senior stakeholders.
• Comfortable initiating conversations and building relationships with new people.
• Strong sales instinct with the ability to turn conversations into opportunities.
• Persistent and disciplined with follow-ups.
• Highly organised with good documentation habits.
• Able to manage multiple client conversations and outstanding matters.
• Commercially aware and comfortable discussing proposals and pricing.
• Proactive, accountable and able to work independently.
• Digital marketing/creative agency experience is an advantage.

Career Growth & Development

We welcome experienced professionals and mid-career candidates looking to transition into business development and client partnerships. You will work closely with management and receive exposure to digital marketing, creative services, and business development.

What We Offer

• Base salary of SGD 3,000 to SGD 4,000 + sales commission
• A management-level role with direct access to the business owners and involvement in key business discussions.
• A genuine opportunity to have a voice in the direction and growth of the business — your ideas and recommendations will be heard.
• Autonomy to develop new business opportunities, partnerships and client relationships.
• Opportunity to shape how we grow our services, markets and client portfolio.
• Work in a small, agile environment where decisions can be made quickly and your contribution is visible.
• Opportunity to grow your responsibilities and earning potential as the business expands.