F&B Guest Relations Officer

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
• Provide the perfect first impression with a smile and welcome
• Responsible in assigning guests to tables, maximizing the utilization of the space to the best advantage.
• To ensure that guest on every table receives attention and service.
• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• To collate guests’ feedback and maintain and update the guest history system.
• To prepare a monthly report of guest comments, guest list and report that assist business decision.
• Have a full understanding of Operating Procedures and their role within these standards
• Confidently take an order asking all relevant questions linked to sequence of service
• Ensure problems are dealt with immediately and proactively with the support of AGRM

Requirements:

• NTC Certification; or six months related experience and/or training; or equivalent combination of education and experience.
• Hands on experience in cashier duties
• Excellent people skills