Waiter Supervisor

Job Summary

Supervise and coordinate daily restaurant service operations to deliver excellent customer experiences. Manage and train service staff, handle customer enquiries and complaints, and ensure compliance with food safety regulations and company procedures.

Responsibilities

• Supervise and coordinate daily restaurant service operations to maintain efficient workflow and service quality
• Manage, train, and schedule waiters and service staff to optimize team performance and coverage
• Monitor and ensure high standards of customer service and staff performance through active oversight and feedback
• Handle customer enquiries, complaints, and service issues promptly to resolve concerns and enhance satisfaction
• Coordinate with kitchen staff to ensure smooth and timely food and beverage service delivery
• Ensure compliance with food safety regulations and company procedures to maintain a safe and hygienic environment
• Assist the Manager with daily operations and manpower planning to support business needs and staffing efficiency