Business Process Improvement Executive

Responsibilities

• Understand and document business processes, requirements, challenges and priorities.
• Identify opportunities to improve efficiency, service delivery, data quality, controls and decision-making.
• Coordinate operational and process-improvement initiatives from assessment through implementation and handover.
• Develop process maps, procedures, business requirements, user guidance and project documentation.
• Coordinate stakeholders, service providers and relevant specialist teams.
• Track project timelines, risks, issues, dependencies and implementation outcomes.
• Support testing, operational readiness, training, adoption and post-implementation reviews.
• Assist with the adoption of approved business systems, digital tools and technology-enabled process improvements.
• Support the maintenance of appropriate operational procedures, controls and records.
• Contribute to continuous improvement across departments and locations.
• Perform other duties reasonably related to the position and assigned according to evolving business needs.

Requirements

• Relevant experience in business operations, process improvement, project coordination, change management, business analysis, management consulting or a related area.
• Experience gathering requirements and documenting workflows, procedures or improvement recommendations.
• Experience coordinating cross-functional projects or operational initiatives.
• Strong stakeholder-management, communication and documentation skills.
• Practical and analytical approach to problem-solving.
• Experience in shipping, maritime operations, commodity trading or a related industry would be advantageous.
• Experience supporting business-system or digital-tool adoption would be advantageous.
• Relevant tertiary qualifications or equivalent relevant professional experience.
• Willingness to travel to vessels, shipyards or other business locations when operationally required.