Medical Case Manager - Nurse

Company Overview

Crisis24, a GardaWorld company, leads in integrated risk management, crisis response, and global protective solutions. We provide 24/7 security and consulting worldwide, powered by advanced operations centers, skilled intelligence analysts, and cutting-edge technology and AI.

Job Summary

You will manage diverse medical cases globally, providing expert opinions and coordinating care through critical thinking, effective communication, and collaboration with international medical professionals and internal teams.

Responsibilities

• Manage daily medical cases by reviewing patient information and coordinating care plans to ensure optimal outcomes
• Contact and collaborate with international medical professionals to obtain timely updates on patient conditions
• Apply critical thinking to develop and adjust case management strategies for diverse medical scenarios
• Conduct telephonic patient assessments to evaluate medical needs and progress
• Communicate effectively with Operations and Medical teams to maintain seamless case coordination
• Prioritize and escalate cases appropriately to meet urgent and non-urgent medical needs
• Take ownership of case issues and resolve problems proactively
• Manage personal caseload efficiently, balancing multiple cases with effective time management
• Integrate and collaborate within a multidisciplinary team to support shared goals and knowledge exchange

Required competencies and certifications

• Qualified and registered nurse with a minimum of 3 years clinical experience, preferably in critical care or equivalent relevant settings

Preferred competencies and qualifications

• Proficiency in French and/or German to support communication with international medical professionals (advantageous but not essential)