Program Administrator / Senior Program Administrator

Job Purpose:

To support the Program Manager in strengthening existing customer relationships and ensuring smooth day-to-day operations, which includes New Product Introduction (NPI), Order Administration, BOM Management and Planning.

Job Responsibilities:

Customer Relationship Management

• Build and maintain strong relationship with customers by identifying and assessing customers’ current and future needs

• Timely fulfilment of customers’ orders or communication of schedule revision

• Liaise with internal departments to ensure orders will be fulfilled on time

• Respond to all customers’ inquiries promptly

• Prepare and provide reports and proposals to customers as required

Order Processing

• Acknowledge and process sales orders, coordinate with various departments and related parties to fulfil order

• Prepares samples, price estimates and quotations within customer’s expectations and timeframe

• Creates work orders for production and replacement workorders if necessary

• Ensure prompt billing of invoices and assist in overdue payment collection

• Manage customer’s product content effectively

Material Planning

• Plan and make purchase requisition for necessary materialsto ensure materials availability in meeting production needs while minimizing inventory holding/costs

• Manages inventory level for raw materials, work-in progress and finished goods

• Analyse order trends and prepare forecast schedule to material planner

Partner & Vendor Management

• Ensure partners and vendors fulfil their service promptly with the correct price

• Evaluates vendor’s performance develop good relationships with reliable vendors

Productivity and Innovation

• Identify potential improvement initiatives

• Implement feasible improvement initiatives to enhance effectiveness, efficiency and/or economy

People Management & Administration

• Prepares and updates key functional metrics regularly

• Guides and train Program Administrators (for Senior PA)

Job Requirements:

• Diploma/Degree in Business Administration, Supply Chain Management or other relevant fields

• 1 – 2 years of experience in operations/supply chain environment (PA)

• 3 – 5 years of experience in operations/supply chain environment (Senior PA)

• Good command of English; able to speak and write confidently

• Able to communicate fluently in Mandarin

• Strong interpersonal skills with good presentation and communication abilities

• Independent and proactive, with strong customer service orientation.

• Experience in printing and packaging industry will be an added advantage

• Knowledge in MRP and SAP systems will be added advantage