Customer Service (Sea Freight)

• Develop and manage new and existing accounts.
• Respond to RFI/RFQs and daily adhoc enquiries
• To source for the best rates for ocean enquiries and feedback on any business opportunities.
• To follow up on sales leads and enquiries from all overseas agents and/or referrals.
• To develop new products and/or trade lanes
• Manage client booking with shipping lines or coloaders
• Input booking detail and costing into the freight systems
• Check costing and accept or dispute any vendors billing not in line with quotation.
• Other duties as may be delegated by management from time to time.
• Able to execute B/L base on customer service instructions and comply to carrier / agent requirement.
• Handle all sea export shipment bookings via different channels of communication + invoicing.
• Attend to customers’ enquiries via email wherever necessary.
• To give timely feedback to customers on freight status
• Ensure timely creation & updates for specific customers’ SOPs.
• Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
• Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
• Build good business rapport with both external and internal customers.
• Prepare and submit reports timely whenever required.
• Able to work in team with communication and understanding of work flow.
• Take on additional tasks delegated by Department Supervisor/ Manager

Qualifications:

• Minimum 2 years' of related work experience.
• Good understanding of shipping lines or coloaders
• Experiences with shipping procedures.
• Good command of written and spoken English.
• Self-motivated.
• Customer oriented
• High endurance
• Able to work under pressure
• Certificate with Transport Logistics or DGR will be added advantage.
• Import/Export Documentation
• Allow hybrid working arrangement
• Knowledge of Import and Export documentation

• With permit declaration, Knowledge of Costing and Billing is an added advantage.