F&B Attendant (Night Shift)

The F&B Attendant (Night Shift) supports overnight food and beverage operations by coordinating guest requests, in-room dining services, coffee operations, and operational communications across departments and outlets. The role serves as a key overnight point of contact, ensuring smooth service delivery, effective coordination, and exceptional guest experiences during overnight hours.

Reports to F&B Manager

Key Responsibilities

Guest Services & In-Room Dining

• Manage overnight guest requests and enquiries in a professional and timely manner.
• Coordinate and deliver in-room dining orders efficiently.
• Ensure food quality, presentation, and service standards are consistently maintained.
• Build positive guest relationships to enhance guest satisfaction and loyalty.
• Prepare welcome drink components and mise en place for the following day's operations.

Food & Beverage Operations

• Reheat, assemble, and present food and beverage items using approved equipment and procedures.
• Support beverage preparation and service in accordance with established standards.
• Operate, replenish, clean, and perform basic troubleshooting of the Bruno coffee robot and related coffee equipment.
• Monitor stock levels and ensure adequate supplies for overnight operations.
• Maintain cleanliness, food safety, and hygiene standards in all service and preparation areas.
• Assist in identifying opportunities to improve operational efficiency and guest experience.

Operations & Coordination

• Serve as the primary overnight point of contact for operational matters.
• Liaise with internal departments and outlets to coordinate guest requests, in-room dining orders, and operational requirements.
• Facilitate effective communication between overnight operations and relevant stakeholders to ensure seamless service delivery.
• Assist with overnight operational coordination and follow-up actions.
• Escalate operational issues and guest concerns to the appropriate parties when required.

Administrative Support

• Complete overnight reports, documentation, and shift handovers accurately.
• Monitor reservations, guest communications, and operational follow-up items.
• Maintain inventory records and stock reporting.
• Support management with administrative and operational tasks as required.

Event Support

• Assist with event setup, logistics, and operational support for overnight and early-morning functions.
• Coordinate guest requirements and communicate effectively with relevant departments.
• Support the smooth execution of events and special guest requests.

Revenue & Business Support

• Promote and upsell food, beverage, and guest experience offerings where appropriate.
• Support revenue growth through service excellence and operational efficiency.
• Identify opportunities for process improvements and cost optimisation.
• Ensure smooth overnight operations with minimal supervision.

Requirements

• Experience in hospitality, food and beverage service, hotel operations, or a related field.
• Strong organisational, multitasking, and problem-solving skills.
• Ability to work independently and make sound decisions during overnight shifts.
• Excellent communication and guest service skills.
• Comfortable coordinating with multiple departments and outlets.
• Basic barista knowledge or experience operating coffee equipment is advantageous.
• Administrative or event support experience is an advantage.

Required Certifications

• WSQ Food Safety Course Level 1 (Basic Food Hygiene Certification).
• Food Handler Certification as required by the Singapore Food Agency (SFA).
• Workplace Safety & Health awareness compliance.

Preferred Qualifications

• Additional WSQ hospitality or customer service certifications.
• First Aid certification is an advantage.
• Experience with POS systems, reservation platforms, and hotel management systems.
• Familiarity with automated coffee systems and beverage preparation equipment.

Preferred Qualities

• Self-motivated and proactive.
• Reliable and adaptable.
• Detail-oriented with strong follow-through.
• Strong communication and coordination skills.
• Service-focused with a passion for hospitality.
• Able to remain calm and professional under pressure.

Shift Details

• Permanent Night Shift / Overnight Shift.