IT Support Specialist

As an IT support specialist at Gallup, you'll be a trusted technology partner, working independently and reliably as the sole technology representative in our Singapore office and supporting other offices in the APAC region when needed. You'll provide world-class end-user support, ensure our workplace technology operates seamlessly and create exceptional service experiences that empower associates to do their best work every day. You'll also oversee the technology that powers our meeting and conference rooms, ensuring conferences, classes, client meetings and events run flawlessly.

Whether you're resolving an issue, preparing a new associate for success or supporting a room full of clients, you'll deliver the proactive, white-glove service that keeps people connected, productive and focused on changing the world.

What You’ll Do

• Deliver responsive walk-up, deskside and remote technical support for Gallup associates, visitors and clients
• Troubleshoot and resolve hardware, software, account and Microsoft 365 issues in a Windows environment while supporting Apple devices as needed
• Coordinate technology for new associates, including device preparation, account setup and asset tracking
• Maintain audio-visual hardware, printers, network racks, routers, switches and wireless access points within the Singapore office
• Manage meeting room technology, audio-visual equipment and conferencing platforms to ensure meetings, classes, client presentations and events run flawlessly
• Anticipate associates' needs and proactively remove barriers to productivity
• Monitor, troubleshoot and escalate technical issues while partnering with Gallup’s global technology support teams to ensure timely resolution
• Document work accurately within Gallup’s IT service management platform while continually improving support processes and the associate experience
• Provide early-day support for Gallup’s global ticket queue, willingly assist other APAC offices with tech support needs, and partner closely with Gallup’s central Technology team in the United States when needed

What Makes You Stand Out

• Service-first mindset: You naturally put people at ease, instinctively step in to help and deliver exceptional support with professionalism, empathy and urgency.
• Hands-on technical expertise: You confidently troubleshoot Windows devices, Microsoft 365 applications, workplace technology and networking fundamentals while learning new technologies quickly.
• Ownership and accountability: You take responsibility for resolving issues from beginning to end, follow through on commitments and consistently deliver high-quality work.
• Calm under pressure: You remain composed during high-priority meetings, live events and unexpected technical challenges while maintaining exceptional attention to detail.
• Communication and collaboration: You explain technical concepts clearly, build strong relationships across the business and work effectively with colleagues around the world.

What You Need

• Relevant ITE certification, diploma, bachelor's degree in information technology or a related field, or equivalent experience required
• At least two years of professional experience providing on-site, deskside or desktop technical support required
• Experience supporting Windows and Mac operating systems, Microsoft 365 applications, laptops, mobile devices, and common business applications required
• Experience supporting meeting room technology, Microsoft Teams, Zoom or other audio-visual conferencing solutions required
• Knowledge of IT service management or ticketing platforms required; familiarity with ServiceNow preferred
• Microsoft or equivalent certifications preferred
• Experience using AI tools such as ChatGPT, Claude, Gemini or Copilot to improve productivity, troubleshoot technical issues and enhance service delivery will be an advantage
• A commitment to working on-site at Gallup’s Singapore office at least four days per week required