INTERN, TRAINING & SERVICE QUALITY

KEY RESPONSIBILITIES:
• Conduct briefings to staff during non-peak periods and use past cases as case studies during briefings.

• Conduct audits by using an existing audit checklist to perform audit checks at the counter and gate.

• Observe activities on the ground and identify possible areas of improvement.

• Construction and consolidation of effective course modules to drive operational and service excellence.

• Refresh and updating of existing training materials.

• Conduct random inspections according to the grooming guidelines and standards and SOPs.

• Develop SOPs and guidelines for business continuity plans (e.g. manual check-in).

• Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.

KEY REQUIREMENTS:
• Confident in Microsoft Excel, Word and Powerpoint

• Confident in communications

• Observant and meticulous to details

• Excellent writing skills to draft guidelines and procedures

• Ability to collaborate with others and get stakeholder buy-in to drive effective change management

• Have the drive to learn