Claims Executive (SC)

Job Description

Process – Handling medical, transport, dental and other miscellaneous claims processing for clients in line with policies. Ensure that all claims are approved timely and accurately before being processed for payments. Assist in solving customers' enquiries pertaining to claims. Exercise independent analysis and judgement according to SOPs (Standard Operating Procedures) and recommend course of action when responding to clients and customers.

Coordinate – Correspond with HR business partners to retrieve data and inputs necessary for relevant benefits and entitlements.

Investigate – Report data inaccuracies in systems and report to managers and clients for advice. Highlight and recommend improvements and solutions to enhance operational efficiency and effectiveness.

Audit – Maintain a secured archival of data files and payment records to support audit exercises.

Communicate – Provide clear and concise responses to any queries raised through email by employees and/or clients in a professional manner to achieve positive customer experience.

Requirements
• Minimum Diploma qualification

• Proficient in Microsoft Excel, minimally Intermediate level

• Excellent numeracy, communication and interpersonal skills

• Strong analytical skills

• Meticulous and have a keen eye for details with an inquiring mind.

• Able to work in a dynamic and fast-paced environment

WFO in Depot Road, M-F: 8.00am - 5.30pm