Air Operations Officer (East / 5.5 Days / PM Shift) [EL]

Working hours:

Mon – Fri & Sat (Half day) [5.5 days]

• Mon to Fri 12pm to 9pm
• Sat 12pm to 4pm

Job Description:

• Oversaw end-to-end air import and export operations, ensuring shipments were processed accurately and delivered within scheduled timelines.
• Prepared, reviewed, and processed House Air Waybills (HAWB), Master Air Waybills (MAWB), manifests, billing documents, cost entries, shipment tracking records, and pre-alert documentation for overseas agents.
• Coordinated closely with customers, airlines, freight forwarders, customs brokers, transport providers, warehouse teams, and overseas offices to facilitate seamless cargo movement.
• Monitored shipment progress and proactively managed delivery schedules to meet customer expectations and agreed service levels.
• Ensured full compliance with customer requirements, company standard operating procedures (SOPs), airline regulations, customs requirements, and international freight forwarding standards.
• Maintained accurate shipment records and updated freight management systems to support operational efficiency and shipment visibility.
• Processed cargo bookings, declarations, and documentation submissions to airlines, carriers, and co-loaders in a timely and accurate manner.
• Identified and implemented process improvements to strengthen operational efficiency, service quality, compliance, and customer satisfaction.
• Partnered with internal teams and external stakeholders to investigate shipment issues, resolve discrepancies, and minimize operational delays.
• Performed additional operational and administrative duties as assigned by Management.

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