Operations Manager (Technical) (Shopping Mall)

Company Overview

GOUGH RECRUITMENT (SINGAPORE) PTE. LTD. aims to be the leading specialist delivering quality talent in Real Estate, Property, Development, and Construction markets with a holistic approach.

Job Summary

Drive operational excellence and tenant satisfaction at a premier mixed-use retail and office development by leading facilities management, asset enhancement, and stakeholder engagement.

Responsibilities

• Lead daily facilities management operations and supervise a team of technicians to optimize maintenance programs for mechanical and electrical (M&E) systems.
• Manage tenant engagement lifecycle, coordinating fit-outs, handovers, and fostering strong relationships to ensure superior tenant experience.
• Drive asset enhancement initiatives and upgrades to increase the property’s long-term value and market appeal.
• Act as the primary liaison with authorities, consultants, and contractors to ensure compliance with regulatory and safety standards.
• Refine and implement standard operating procedures (SOPs) to improve operational efficiency and manage vendor performance.
• Oversee critical administrative functions including contract management and procurement processes.

Required competencies and certifications

• Minimum 5 years of experience in facilities or property management within commercial or retail environments.
• Expert knowledge of building mechanical and electrical (M&E) systems and maintenance protocols specific to commercial offices or retail properties.

Preferred competencies and qualifications

• Degree in Estate Management, Building Services, Engineering, or a related field.
• Proficiency in standard office software and experience with building management systems.
• Strong leadership, problem-solving, and communication skills demonstrated through hands-on management.

For more information about this role please contact Alex Beattie at [email protected].

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