Customer Manager (HORECA)

Work Time Profile:
5-day
Monday to Friday, 9.00AM to 5.00PM

Company Benefits:

• Staff meal
• Hybrid Work (after Probation Confirmation)
• Leave and medical benefits
• Staff discounts on seafood purchases
• Employee referral incentive
• Confirmation and CNY seafood hampers
• Training and Development Opportunities
• Profit-Sharing twice a year

Job Responsibilities:

• Act as the primary contact for pricing and orders, deepening client relationships to maximize long-term account value.
• Own pricing strategies by monitoring product costs, managing foreign-exchange considerations, and prioritizing healthy margins over sheer volume.
• Deliver dependable, hands-on service tailored to trade needs across diverse F&B sectors (including Chinese and Malay/halal segments).
• Work closely with sales support, logistics, operations, and finance to ensure timely deliveries and maintain healthy collection cycles.
• Keep customer and order records updated in Microsoft Dynamics NAV, providing regular feedback on account health and trade trends.
• Provide seamless cover for teammates' accounts during leave and support collective team goals.
• Field-based role with autonomy over daily planning

Job Requirements:

• 3+ years in account management or sales, ideally in seafood, fresh produce, or protein/foodservice distribution.
• Diploma minimum. Candidates from culinary or F&B backgrounds (e.g., chefs) with strong product intuition are strongly encouraged to apply.
• Spoken Mandarin and Chinese dialects (Hokkien or Teochew) are strongly preferred to support our primary trade customer base; familiarity with Malay/halal F&B trade is a plus.
• Proficient in Microsoft Dynamics NAV (Navision) and MS Office (Excel, Word, PowerPoint, Outlook).
• Comfortable with early morning starts, field visits, cold-room environments, and fishery port conditions with hands-on product handling