Contract Executive (HR Case Management) Jurong East #SJN

Job Description:

Case Management

• Retrieve cases from Case Relationship Management System (CRM), assess the cases and provide timely assistance and advisory

• Advise members on any workplace-related matters/ disputes at Dispute Management Center

• Provide assistance to resolve the employment disputes of members and companies such as through mediation

• Follow through a case from advisory to reaching an agreed settlement for members

• Ensure accurate and timely documentation of cases

• Coordinate with relevant parties on employability and employment for members who require placement assistance

Customer Service

• Provide efficient counter services according to duty roster

• Encourage member retention

Operations Support

• Identify processes or SOPs to enhance Operations effectiveness

• Liaise with Tripartite partners and unions to manage cases.

• Provide guidance to junior case officer

Advocacy & Outreach

• Participate in Labour Movement Policy discussions to champion workers’ cause

• Assessment and analysis of data and trends

• Conduct case sharing and exchanges in Labour Movement

Others

• Engage in any other duties and ad hoc projects as assigned

Salary is at $15/hr

Requirements:

• Some experience in HR or industrial relations

• Able to lead and collaborate well in a team

• Good knowledge of employment laws and ability to apply employment laws in handling grievances

• Comfortable with using multiple IT systems for resolution of cases

• Excellent interpersonal skills and ability to communicate with all levels including workers, management & key working partners

• Independent and possess strong analytical and problem-solving skills

• High perseverance, takes initiative and willing to go the extra mile for members

To apply, please email your resume to [email protected] indicating in your CV the following information:

Notice Required:

Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599