Assistant Academy Manager

About the Client

They are a leading music education provider in Singapore, dedicated to nurturing students through quality music education and creating a positive learning environment.

They are looking for a driven and people-oriented Assistant Academy Manager to support the daily operations of our academy and contribute to student enrollment, customer experience and business growth.

Key Responsibilities

• Support the Academy Manager in managing the day-to-day operations of the academy.
• Oversee the smooth running of lessons, student schedules and front-of-house activities.
• Engage with parents and students, addressing enquiries, feedback and service-related matters professionally.
• Support student enrolment, renewals and retention, including following up with prospective and existing families.
• Work towards enrolment and sales targets and identify opportunities to grow the academy.
• Assist in managing and motivating academy staff, ensuring high standards of service and professionalism.
• Coordinate with teachers to ensure a smooth and positive learning experience for students.
• Monitor attendance, schedules, student records and other operational matters.
• Handle administrative duties, reporting and basic sales/operational tracking.
• Assist with academy events, promotions and other initiatives to drive student engagement.
• Identify operational gaps and recommend improvements to enhance efficiency and customer experience.
• Step in to oversee the academy in the absence of the Academy Manager.

Requirements

• ITE, Diploma or Degree in Business, Education, Hospitality, Retail or a related discipline preferred, not a must
• 2–4 years of experience in education, enrichment, retail, hospitality, customer service or operations.
• Strong customer service and communication skills, with confidence engaging parents and students.
• Comfortable with sales, enrolment targets and customer retention.
• Comfortable working weekends and evenings, in line with academy operating hours.
• Candidates with a passion for music, education or working with children will have an added advantage. (again, not a must)

Why Join them?

• Be part of a growing music education organisation that makes a meaningful impact on children's development.
• Develop your career across academy operations, sales, customer experience and people management.
• Work in a dynamic and engaging environment with opportunities for career progression.
• Make a difference by helping students build confidence, discipline and a lifelong appreciation for music.

Apply now and we will reach out to you for more information. Thank you.

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