Technical / Sales Training & Performance Development Executive

Job Responsibilites

Job Overview

We are seeking an experienced and dynamic Technical / Sales Training &Performance Development Executive to drive sales excellence and workforce development across our organisation.

The successful candidate will be responsible for designing and delivering sales training programmes focused on both pre-sales and post-sales customer experience. In addition, the role will support the development of internal staff through coaching initiatives aimed at improving workplace culture, customer-centricity, productivity, and professional conduct.

Thecandidate may also be required to conduct technical training, e.g. NESS(National EV Specialist Safety) training programmes on weekends when assigned.

This role requires a highly motivated individual who is passionate about developing people, enhancing customer experiences, and driving business performance through effective training and coaching.

Key Responsibilities

Technical Training

• Conduct technical training programmes, e.g. NESS, and assessments when assigned.
• Support curriculum updates and compliance requirements.
• Availability to work on weekends for scheduled training sessions.

Sales Training & Development

• Design, source, develop and deliver sales training programmes for new and existing employees.
• Conduct training on:
• Customer engagement and relationship management.
• Consultative selling techniques.
• Pre-sales customer experience.
• Post-sales customer experience.
• Customer retention and loyalty.
• Objection handling and negotiation skills.
• Develop training materials, assessments, role plays and coaching guides.
• Evaluate training effectiveness and recommend continuous improvements.
• Work closely with management to align training initiatives with business objectives and sales targets.

Performance Coaching & Employee Development

• Conduct coaching sessions to improve employee performance and workplace effectiveness.
• Facilitate workshops on:
• Professional communication
• Customer service excellence
• Workplace attitude and accountability
• Teamwork and collaboration
• Productivity and time management
• Leadership and personal effectiveness
• Identify performance gaps and recommend development plans.
• Support managers in building positive workplace culture and employee engagement.

Training Operations

• Maintain training records, attendance, assessments and evaluation reports.
• Prepare monthly training schedules and development plans.
• Gather feedback from participants and stakeholders to improve programmes.
• Liaise with internal departments and external partners where necessary.

Stakeholder Management

• Communicate effectively with local and overseas stakeholders.
• Liaise with China headquarters regarding training programmes, materials, product updates and operational matters.
• Translate business requirements into practical training solutions.

Requirements

Education

Diplomaqualification in one of the following disciplines:

• Business Administration
• Mechanical / Electrical Engineering
• Marketing
• Sales Management
• Customer Experience Management
• Learning & Development

Job Requirements

• Minimum 3 to 5 years of experience in engineering industry, sales, sales training, customer experience training, corporate training, or learning and development.
• Experience in coaching employees and facilitating adult learning programmes.
• Experience in customer service, retail, automotive, hospitality, banking, or related service industries will be advantageous.
• Familiarity with training needs analysis, course design and performance coaching.