System Engineer (Infrastructure) | L1 | 24/7 Standby | Urgent

Workplace: Ng Teng Fong Hospital
Working Days/ Hrs: Mon - Fri: 8am - 5.30pm (standby required)
Employment Type: 1-year contract

Job Summary:

The System Engineer will be responsible for performing System Administration and Management activities for the Company and/or In-Scope Institutions. This role includes managing operating systems, system software, hardware, and ensuring the stability and security of system environments.

Key Responsibilities:

1. System and Hardware Management:

• Support and manage various operating systems including Windows Server, Linux (RHEL, SUSE, Ubuntu), Solaris, IBM AIX, and Oracle Linux.
• Manage system software and hardware such as Active Directory, DNS, DHCP, ADFS, Azure AD, clustering solutions, SAN/NAS storage, and virtualization platforms.

2. Incident and Problem Management:

• Respond to system incidents according to severity levels and meet service level requirements.
• Handle high-pressure situations, identify problems, and make quick decisions to resolve issues.
• Adhere to incident management workflows and procedures.

3. Documentation and Reporting:

• Maintain and update system documentation, standard operating procedures (SOP), guidelines, and daily checklists.
• Provide timely and accurate reports on system performance, capacity planning, and incident analysis.

4. Collaboration and Coordination:

• Work closely with third-party vendors, telecommunication operators, ISPs, and other service providers.
• Participate in transition planning and support the onboarding of systems and services.

5. Compliance and Training:

• Ensure compliance with company policies, information security guidelines, and health and safety regulations.
• Provide continuous training to enhance knowledge and skills in system administration and management.

Qualifications:

Education: Diploma in Information Technology or a related field.

Experience: Minimum of 3 years of experience in managing system and hardware infrastructure.

Certifications: ITIL certified, relevant certifications for specific systems (e.g., CCNA, MCSE, RHCSA).

Skills:

• Strong technical knowledge of system and hardware management.
• Excellent problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.

Working Conditions:

• Ability to work on standby, including nights, weekends, and holidays.
• On standby and contactable 24/7 for support and escalation.