$2600-$3000 Operations Executive (Office Solutions)

Job Description:

- Managing assigned accounts to meet agreed clients KPI and, SLAs within the allocated budget

- Competent in MS Office, customer service oriented (some supervisory experience needed)

- Liaising with customers and groundstaff on all operational issues to ensure daily operations runs smoothly

- Primary escalation point for clienton account service delivery issues

- Manage small teams of junior staffs to meet clients’ SLAs and KPIs based on approved budget and sizing

- Establish SOPs and drive processes compliance

- Manage clients’ expectations andbuild relationships thru regular and scheduled engagements to share on monthly progress reports and achievement.

- Responsible for timely, accuratedata reporting and client billing for both internal and external parties

- Initiate and drive incident closurewith preventive and reactive actions to recover client confidence

- Handle, lead and drive changes belowmajor requests for assigned accounts

- Any other reasonable duties by Supervisor

Interested candidates, please email your CV to [email protected].

We regret that only shortlisted candidates will be notified.

Evelyn Xie Huijing | R1104549

Recruit Express Services Pte Ltd | 13C6614