L1 Service Engineer

Shift/Schedule: Monday – Friday, 8:00 AM – 5:00 PM / Rotating Shifts / Includes On-Call

Key Responsibilities:

1. First Response & Monitoring

Monitor equipment dashboards, systems, and helpdesk queues to detect alarms, faults, or performance drops.

Serve as the first responder for maintenance tickets, performing initial remote or on-site diagnostics.

2. Preventative & Routine Maintenance

Execute daily, weekly, and monthly Preventative Maintenance (PM) schedules according to Standard Operating Procedures (SOPs).

Conduct routine walk-through inspections to identify wear and tear, leaks, or abnormal noises.

Perform basic servicing tasks, including lubrication, cleaning, and replacing consumable parts (filters, belts, fuses).

3. Basic Troubleshooting & Repair

Perform basic corrective maintenance and component-level replacements (e.g., swapping out modular parts, sensors, or motors).

Execute system resets and clear temporary faults using established troubleshooting trees.

4. Escalation & Collaboration

Identify when an issue exceeds L1 scope and escalate to L2/L3 engineers.

Gather comprehensive data for escalated issues, including pulling error logs, taking photos, and documenting all troubleshooting steps already attempted.

5. Documentation & Safety

Accurately log all work orders, parts usage, and time spent into our Computerized Maintenance Management System

Strictly adhere to all Health, Safety, and Environment (HSE) protocols, including the proper use of PPE and Lockout/Tagout (LOTO) procedures.

Report any workplace hazards immediately to the safety team.

Qualifications & Requirements

• Education & Experience:

Nitec in Engineering required.

Diploma, or certification in Industrial Maintenance, Mechanical/Electrical Engineering Technology, HVAC, or a related field is highly preferred.

0–2 years of experience in a maintenance, technical support, or facilities role. (Recent graduates with strong internship/co-op experience are encouraged to apply).

• Technical Skills:

Foundational understanding of mechanical, electrical systems.

Proficiency with basic hand tools and diagnostic equipment (e.g., multimeters, calipers).

Basic computer literacy and comfort learning new software systems.

• Soft Skills:

Strong analytical and problem-solving skills with a logical approach to troubleshooting.

Excellent written and verbal communication skills for documenting issues and interacting with team members/clients.

High attention to detail and a strong commitment to safety.

Physical Requirements:

Ability to lift up to 15kg, stand for extended periods, and perform physical tasks.

Comfortable working in various environments, which may include [e.g., confined spaces, working at heights, exposure to loud noises, or outdoor weather conditions].

Ability to pass a pre-employment security screening