Partnerships & Donor Engagement Manager / Assistant Manager

About The Helping Hand

The Helping Hand is one of Singapore’s longest-serving rehabilitation organisations, supporting recovering drug offenders as they rebuild their lives and successfully reintegrate into society. Through residential rehabilitation, counselling, employment support, skills development and community reintegration programmes, The Helping Hand helps individuals achieve sustained recovery, restore relationships and become contributing members of society. We believe that recovery is possible, transformation is real, and everyone deserves the opportunity to start again.

Role Overview

We are seeking a Partnerships & Donor Engagement Manager / Assistant Manager to strengthen donor relationships, manage corporate partnerships and support fundraising growth. The primary objective is to increase donor retention, grow partnership value and build long-term supporter relationships. The role will establish and manage CRM and reporting processes, and provide insights that support effective fundraising and stakeholder engagement.

Key Responsibilities

A. Corporate Partnership Management

• Manage & strengthen relationships with existing corporate partners, serving as the primary point of contact for partnership-related matters.
• Prepare partnership updates, impact reports, & presentations that demonstrate outcomes & value delivered to partners.
• Identify opportunities to deepen engagement, expand sponsorship support, secure partnership renewals, & develop new collaborative initiatives.
• Work closely with internal teams to ensure partnership activities are aligned with organisational priorities & delivered effectively.

B. Donor Stewardship

• Develop & implement donor stewardship activities that strengthen relationships & encourage ongoing support.
• Coordinate donor appreciation initiatives, recognition programmes, impact communications, & stewardship events.
• Maintain regular communication with donors through updates, reports, newsletters, meetings, & personalised engagement activities.

C. Fundraising Events & Campaigns

• Plan, coordinate, & deliver fundraising events & community engagement activities from concept through execution & post-event evaluation.
• Work with internal & external stakeholders to maximise participation, visibility, & fundraising impact throughout the year.
• Coordinate sponsor and partner participation, ensuring all sponsorship benefits, recognition opportunities, and event commitments are delivered effectively.

D. CRM Reporting

• Maintain a CRM system to manage donor, partner, and stakeholder records, ensuring data accuracy and consistency
• Develop and implement processes for tracking fundraising activities, donor engagement, partnership interactions, and key performance metrics.

What We Are Looking For

• 4–6 years of experience in fundraising, donor relations, corporate partnerships, account management, stakeholder engagement, events management, or a related field.
• Demonstrated ability to build, manage, & grow relationships with corporate partners, sponsors, donors, & other stakeholders.
• Strong project management & organisational skills, with the ability to manage multiple priorities, events, campaigns, & stakeholder commitments simultaneously.
• Proficiency in CRM systems & donor databases, including data management, reporting, & tracking engagement activities & fundraising performance.
• Excellent written & verbal communication skills, including stakeholder correspondence, report writing, presentations, and proposal development.
• A proactive and collaborative approach, with the ability to work independently while engaging effectively with internal and external stakeholders.
• Strong alignment with The Helping Hand’s mission, values, and commitment to community impact.